For an estimated 230 million unbanked and underbanked households in Africa (African Executive 2008), e-banking in the form of electronic money transfer and branchless banking presents a great potential to participate in the regional economy. The enthusiastic adoption of the services that have been introduced in the region has been fueled by the exponential growth in the celluar technology usage. The ITU African ICT Indicators 2008 report (ITU 2008) estimates that Africa has 27 mobile phone users per 100 inhabitants, with a compound growth rate of 49.3%, and falling user tariffs. This has presented an opportunity for service providers to reach and provide interactive services to more people at a lower cost to the users, and it has already been adopted to provide new mobile-banking services amongst others.... Read more